Shipping Information



 

We aim to dispatch orders from our warehouse in one business day from time of purchase, although this can be delayed due to item availability or seasonal backlog.

Orders are processed Monday - Friday (excluding public holidays) from 8am - 1pm AEST. Orders received on weekends and holidays will be processed the next business day.

In some cases, we may need to contact you before your order can be shipped.

 Service Order amount (inc GST) Cost Conditions
Standard Shipping $0 - $39.99 $6.95 All Products
Standard Shipping $40.00 -$74.99 $9.95 All Products
Free Standard Shipping $75.00 & over Free All Products
Express Post All orders $11.95 Excludes lithium products (Power Banks)

 

Please be aware that lithium products (such as Power Banks) can only be sent via Regular Post due to being a restricted category (UN3480). Estimated shipping times are between 2-5 business days for regular post and 1-3 business days for express, however during busy periods shipping can take longer. Please visit the Australia Post website for service delays.

Our warehouse is closed on public holidays in Victoria, Australia. 

Please be advised that we do not offer international shipping to countries outside of Australia.

Please see list below for our distributors in the APAC region (Singapore, Malaysia, New Zealand and Japan).

TRACKING

Shipping confirmation emails are sent upon dispatch with AusPost tracking details. Contact us for more information.


CANCELLATION

Unfortunately due to the automation of our systems, we are unable to cancel online orders. If it’s already gone don’t worry, you can return the unopened product immediately after you have received it and we will process the refund when we receive it, on the same payment method used to purchase it.

Please note that shipping fees are non-refundable and you will be responsible for return postage. You might receive multiple packages for big orders so when your first package arrives and not everything is in there, hold off because another package is not too far away.

Orders after Friday 2:30pm EST or on Saturday & Sunday, please keep in mind that we can’t process your order until the following Monday.

APAC REGION DISTRIBUTORS

ARS

ARS Pte Ltd

1 Tannery Road, #06-05 One Tannery,

Singapore 347719

Office Tel : +65-6333 5483 Ext. 13,  

arsimg.com

 

CASCOS

W1I , La Fuerza Plaza,

2241 Don Chino Roces Avenue,

Makati City, Philippines

+63-915 425-1929

https://raphasgear.com/

 

Dicker data – (formerly Exeed)

Level 4/2A Augustus Terrace, Parnell,

Auckland 1052

www.dickerdata.co.nz