Shipping policy

Shipping policy

Orders placed will be processed as soon as possible allowing us to ship out quickly.

Unfortunately we cannot ship to PO Box addresses.

Cygnett transport service only delivers on business days (Monday to Friday and excluding holidays)

It certain circumstances, you may have multiple deliveries for different items on the same order. You’ll be informed of what have been dispatched to you on the confirmation email.

If we won’t be able to fulfill your item order within 2 weeks, we will refund your purchase not yet delivered.

Cygnett endeavor to be as transparent as we possibly can with applicable taxes and duties, depending on your country of residence you may be imposed with import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your governent.

Some regions may incur delays clearing customs.

Shipping times (We will be adding more shipping options in the coming months)

Standard shipping time is about 10-15 working days. No guarantee’s during holiday events.

Shipping Tax Disclaimer

“Items shipped to you may incur import duties, taxes and tariffs that are enforced by the country where the product is arriving. Cygnett will not be responsible for any of the costs associated with duties, tariffs and taxes incurred to the customer importing the product. The customer receiving the products will incur the importation expenses attached to the product when they receive/sign for a product.”

Online order cancellation policy

Cygnett endeavor to get your product out to you as quickly as possible so unfortunately we don’t hold products for any period of time. This is good if you want to your item quickly, but bad news if you accidentally ordered the wrong thing. But don’t worry, you can return the product immediately after you received it if you are dissatisfied. Just look in our returns policy for the simple directions to getting a full refund on the product.